The Office of Information Communications Technology (OICT) is responsible for providing overall computing, telecommunications, office automation, software and hardware support and infrastructure support at United Nations Headquarters in New York and, in cooperation with the Department of Peacekeeping Operations (DPKO) as appropriate, for lease lines and satellite communications to the overseas duty stations. The Office of ICT also provides infrastructure support for enterprise-wide applications such as IMIS, Galaxy, email and the Official Document System, as well as consulting and advisory services to all offices of the Secretariat, as well as research and development of new technologies.

BPO as expanded sounds as Business Process Outsourcing and can be aptly defined as the act of utilizing the services of a third party by a company in order to perform its back office operations that might be payroll administration, customer help desks/ call centers, tele- marketing, accounting, billing; the list is endless.

Back office operations

Customer Relationship Management

Call Centers and telemarketing

Tele-servicing and product support

Payroll maintenance

Finance / Accounting/billing

Human Resources

Logistics Management

Supply Chain Management

Medical transcription

Back Office Operations

Insurance Claims Processing

Legal database maintenance

The BPO Industry

Learn about the industry of BPO.

The BPO industry has flourished at a frantic pace in the last few years and companies have ended up with huge savings by being a part of the industry. By outsourcing their back office business processes to cheaper nations like China, India, Philippines, Mexico, South Africa etc companies can cut costs, better concentrate on their core businesses and strengths, ensure better customer satisfaction and in a way get an edge over their competitors. A report suggests that US firms have saved nearly $8 billion through outsourcing to third world nations like India.

Benefits of BPO:

Increase productivity

Cut operational costs

Provide better service

Save costs

Improved accountability

The BPO boom seems to be increasing everyday with more and more companies deciding to follow the race, making conditions really viable for a positive growth in the BPO industry. you can make money online through bpo.

Embracing NICT 2011

November 16, 2010

November is National Information and Communications Technology (ICT) Month in the Philippines. This year’s theme is Get Online Philippines! which highlights the country’s achievements in establishing a robust and reliable ICT infrastructure and harnessing the power of ICT to improve communications, education, business and government services, including the country’s first ever automated elections, which impact all aspects of the lives of Filipinos. In commemoration of this, the Philippine Commission on ICT issued Memorandum Circular No. 2, Series of 2010 which calls on all departments, bureaus, offices, agencies, and instrumentalities of the national government, including local government units, to actively participate in the celebration. Several activities and programs are lined up for the month-long celebration to include industry and stakeholder symposia, orientations and webinars for various sectoral groups, training and educational programs, visits at Community eCenters (CeCs or telecentres) offering ICT services and information, advocacy and information dissemination, free Internet use and access to online data on health, agriculture, education, and job opportunities, and similar activities to promote ICT use throughout the country.

Philippine telecentres are enjoined to get involved and participate in the said activities as well as initiate their own programs and activities in support of the objectives of promoting, enhancing and instilling nationwide awareness and appreciation of the importance and value of ICT to the different sectors of society as well as providing and showcasing opportunities for Filipinos to learn and use ICT. November was declared as National ICT Month by virtue of Presidential Proclamation No. 1521, Series of 2008.